How can we help?

1. Check that the internet works with the VPN turned off.
2. Pick a different country from the list.
3. Close the app and open it again.
4. If iOS asked for permission to add a VPN configuration and you tapped "Don't Allow", tap the diamond again and allow it.

Still not working? Message us on Telegram @rubin_vpn or email support@rubinvpn.com.

Yes. This is a standard iOS prompt: it's how any VPN app gets permission to create an encrypted tunnel. You only need to allow it once.

Some services restrict access from server addresses. Turn them on in the "Routing" screen - they will go direct while everything else keeps going through the VPN.

Try another country: the bars next to each name show which server is more responsive right now. Speed also depends on your network - mobile data is usually slower than Wi-Fi.

iPhone Settings → General → VPN & Device Management → VPN → tap (i) next to Rubin VPN → "Delete VPN".

The first 3 days after you tap "Get started" are free: all servers, no payment, no card. The trial is given once per Apple Account: reinstalling the app, a new phone or deleting the account does not renew it.

Most likely this Apple Account has already had the trial - for example, on another phone. There is no second one.

If you are sure you haven't used it, check that you are signed in to the App Store: iPhone Settings → your name → Media & Purchases, and open Rubin VPN again. Still not working - message us on Telegram @rubin_vpn with your ID (Settings → "Device ID").

When access has ended, tap the diamond or the "Renew access" badge at the top - the Rubin VPN Plus window opens with the price. Tap "Pay": the payment service window opens, where you can pay by bank card or instant bank transfer.

To extend in advance, go to Settings → Rubin VPN Plus. Each payment is one-time, for 30 days; if paid time has not run out yet, the new days are added to it.

No. Each payment is one-time, so there is nothing to cancel. When the term is about to end, just pay again.

Access usually appears right away. With an instant bank transfer the bank sometimes takes a few minutes to confirm - the app waits on its own. You can see the payment status in Settings → Rubin VPN Plus → Payment history.

If there is still no access after 15 minutes, message us on Telegram @rubin_vpn with your ID (Settings → "Device ID"; tapping copies it), the amount and the time of payment.

Payments are non-refundable: the free trial lets you check in advance that the VPN works for you. If a payment went through but the days were not added, email support@rubinvpn.com with your ID, the amount and the time of payment - we will check the payment and add the term. Full conditions are in the Terms of Use.

One phone: the account is created on the phone and tied to it. Got a new phone - transfer the subscription to it (below).

No. No email, phone number or password is needed. Tap "Get started" and the app creates an account for this phone by itself. After reinstalling on the same iPhone, the account and paid time come back on their own.

The ID is 8 letters and digits, for example 7K4M-2QX9: Settings → "Device ID"; tapping it copies the ID. You give the ID to support. The ID alone can't be used to do anything: a subscription transfer also needs a code from the old phone.

1. On the new phone, install Rubin VPN and tap "Get started".
2. Open Settings → "Transfer subscription", enter the old phone's ID and tap "Request code".
3. Open Rubin VPN on the old phone - a 6-digit code appears there. It is valid for 10 minutes.
4. Enter the code on the new phone. The paid time moves there, and the old phone loses access.

Never share the code. Don't have the old phone? Message us on Telegram @rubin_vpn and we will transfer it manually.

Settings → Subscription → "Delete account". The account and its ID, paid time and the phone's link are deleted; the phone's record is deleted after a day. Only payment records (required by accounting law), the trial start date and an anonymous marker remain - so that deletion doesn't restart the free trial. Paid time is lost.

If the app is already deleted, email support@rubinvpn.com with your ID. If you didn't keep the ID, install the app again on the same iPhone and tap "Get started" - the phone returns to its account, and you can delete it yourself.

Only what the service needs: a random device identifier, the account and its ID, the App Store app identifier and the trial start date, the access term and payment records, first and last request dates, app version, and an IP fingerprint for no longer than 25 hours. VPN servers are provided by our partner H1Cloud: it has the connection key and the access term, without your ID. The full list is in the Privacy Policy.